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Refund policy
Your satisfaction.
Our commitment.
If something isn't right, we make it right. Simple, transparent, and hassle-free — every time.
You have 30 days from the date of delivery to request a return — no complicated process, no pressure.
To be eligible for a return, the item must be:
✦ Unused or lightly used
✦ In its original packaging
✦ In the same condition as received
For hygiene and safety reasons, the following cannot be returned:
✦ Used personal care or recovery products
✦ Items with signs of heavy use or damage
✦ Items returned without original packaging
Contact our support team at info@moovano.com and include:
✦ Your order number
✦ Reason for return
✦ Photos or videos if the item is damaged or defective
Once approved, we will send you return instructions within 24–48 hours.
✦ Customers are responsible for return shipping costs unless the item is defective or incorrect
✦ We recommend using a trackable shipping method to ensure safe return
Approved refunds are processed to your original payment method within 5–10 business days.
You will receive a confirmation email as soon as your refund is issued.
If your item arrives damaged or not functioning correctly, contact us within 48 hours of delivery with photos or a short video.
✦ A full replacement at no extra cost
✦ Or a complete refund including shipping
✦ Orders can be canceled within 12 hours of placement
✦ After this window, the order may already be in processing and cannot be canceled
If you haven't received your refund after the processing period:
✦ Check your bank account or payment provider
✦ Allow a few extra business days for bank processing
✦ Contact us at info@moovano.com and we'll resolve it promptly
Need help with a return?
We're here to make it easy. Reach out and we'll take care of it.
✉ info@moovano.comResponse within 24–48 hours